--- title: Planning for Retail Pro and Retail Pro 9 End of Life | IMS description: "Important Software Announcement: What's Happening? On July 1st, 2019 Retail Pro plans on moving v8 and v9 to “end of life” status for sales to new customers. What’s It Mean? Customers who are current on their Retail Pro v8 and/or v9 SA will be able to buy additional seats and /or sites. Customers current on […]" image: https://7523164.fs1.hubspotusercontent-na1.net/hubfs/7523164/Imported_Blog_Media/calendar-end-of-life-retail-pro-1.jpg --- [![IMS_Logo-1](https://7523164.fs1.hubspotusercontent-na1.net/hubfs/7523164/IMS_Logo-1.png)](https://www.ims-pos.com/) - [Home](https://www.ims-pos.com/) - [Products](https://www.ims-pos.com/products/) - [Retail Pro](https://www.ims-pos.com/products/retail-pro/) - [Retail Pro Prism](https://www.ims-pos.com/products/retail-pro-prism/) - [Retail Pro Decisions](https://www.ims-pos.com/products/retail-pro-decisions/) - [eMobile POS](https://www.ims-pos.com/products/emobile-pos/) - [IMS Complete Venue](https://www.ims-pos.com/services/ims-complete-venue/) - [STADIS](https://www.ims-pos.com/stadis-system/) - [STADIS iNTEGRATE](https://www.ims-pos.com/stadis-integrate/) - [STADIS Rewards](https://www.ims-pos.com/stadis-rewards/) - [STADIS iNTELLIGENCE](https://www.ims-pos.com/stadis-intelligence/) - [eCommerce Products](https://www.ims-pos.com/e-commerce/) - [Cloud Hosting](https://www.ims-pos.com/products/cloud-hosting/) - [Secure Payments](https://www.ims-pos.com/products/tsys/) - [Smart Inventory](https://www.ims-pos.com/products/foundry-logic/) - [Services](https://www.ims-pos.com/services/) - [Services & Support](https://www.ims-pos.com/services-support/) - [Application & Integration Development](https://www.ims-pos.com/services/apps-and-integrations/) - [IT Management](https://www.ims-pos.com/services/it-management/) - [Digital Marketing](https://www.ims-pos.com/services/digital-marketing/) - [Retail Pro Planning](https://www.ims-pos.com/services/planning-forecasting/) - [SAP Business One](https://www.ims-pos.com/services/sap-business-one-erp-integration/) - [eCommerce Services](https://www.ims-pos.com/e-commerce/) - [Resources](https://www.ims-pos.com/resources/) - [Training & Education](https://www.ims-pos.com/training-and-education/) - [Webinars](https://www.ims-pos.com/webinars/) - [Articles](https://blog.ims-pos.com/) - [About Us](https://www.ims-pos.com/about-us/) - [Contact Us](https://www.ims-pos.com/contact-us/) - [Contact Information](https://www.ims-pos.com/contact-us/) - [Support Portal](https://connect.ims-pos.com/v4_6_release/services/system_io/customerportal/portal.html?company=ims&locale=en#LoginPagePlace:LOGOUT) - Request a Demo [Retail Pro Prism](https://blog.ims-pos.com/tag/retail-pro-prism), [Retail Pro](https://blog.ims-pos.com/tag/retail-pro), [Product Announcement](https://blog.ims-pos.com/tag/product-announcement) # Planning for Retail Pro and Retail Pro 9 End of Life - Posted On: February 27, 2019 ## Important Software Announcement: ### What’s Happening? On July 1st, 2019 Retail Pro plans on moving v8 and v9 to “end of life” status for sales to new customers. ![calendar end of life retail pro](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/calendar-end-of-life-retail-pro-2.jpg?width=315&height=276&name=calendar-end-of-life-retail-pro-2.jpg) ![retail pro current sa end of life v8 v9](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/retail-pro-current-sa-end-of-life-v8-v9.jpg?width=246&height=328&name=retail-pro-current-sa-end-of-life-v8-v9.jpg) ### What’s It Mean? - Customers who are current on their Retail Pro v8 and/or v9 SA will be able to buy additional seats and /or sites. - Customers current on their Retail Pro v9 SA will continue to have access to select updates for the foreseeable future. E.G., critical PCI related updates - It is anticipated that no Retail Pro v8 updates will take place after the end of life date. ### What Should I Do? Get current on your Retail Pro SA! If you are not current, please contact us as soon as possible. Our team is here to make sure your investment in Retail Pro is optimized for today and tomorrow **Call Your Sales Account Manger or 1-800-882-0627 [Sales-marketing@ims-pos.com](mailto:Sales-marketing@ims-pos.com)** ![](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/high-five-1.jpg?width=420&height=280&name=high-five-1.jpg) ## Benefits of Being Current on SA ![Retail Pro Level 3 technical support](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/Retail-Pro-Level-3-technical-support.jpg?width=144&height=111&name=Retail-Pro-Level-3-technical-support.jpg)![Retail Pro TV training and informational videos](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/Retail-Pro-TV-training-and-informational-videos.jpg?width=144&height=115&name=Retail-Pro-TV-training-and-informational-videos.jpg) ![Retail Pro Prism](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/Retail-Pro-Prism.jpg?width=144&height=83&name=Retail-Pro-Prism.jpg) - Eligible for Retail Pro Level 3 technical support - Access to bug fixes and updates (including essential security, safety and other compliance updates – in a “restricted maintenance” fashion) - Access to my.retailpro.com (including over 1,600 Retail Pro TV training and informational videos) - Discounted rates on Training Credits and other workshops - Lab System license - A migration path Retail Pro Prism ## ![integration bug fixes retail pro v8 v9 end of life](https://7523164.fs1.hubspotusercontent-na1.net/hub/7523164/hubfs/Imported_Blog_Media/integration-bug-fixes-retail-pro-v8-v9-end-of-life.jpg?width=164&height=158&name=integration-bug-fixes-retail-pro-v8-v9-end-of-life.jpg)Do You Have Questions? We have answers. - Worried about Plugins and Integrations? - Future updates and bug fixes? Give our team a call and we’ll go through Retail Pro’s extensive frequently asked questions with you. We can tell you what’s going to be available to you now and after the End of Life date set by Retail Pro. - ##### Tags: - [Retail Pro Prism](https://blog.ims-pos.com/tag/retail-pro-prism), - [Retail Pro](https://blog.ims-pos.com/tag/retail-pro), - [Product Announcement](https://blog.ims-pos.com/tag/product-announcement) ##### Share this post with your friends - [Facebook](http://www.facebook.com/sharer/sharer.php?u=https://blog.ims-pos.com/planning-for-retail-pro-and-retail-pro-9-end-of-life) - Twitter - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.ims-pos.com/planning-for-retail-pro-and-retail-pro-9-end-of-life) - [Pinterest](http://pinterest.com/pin/create/button/?url=https://blog.ims-pos.com/planning-for-retail-pro-and-retail-pro-9-end-of-life&media=https://f.hubspotusercontent10.net/hubfs/7523164/Imported_Blog_Media/calendar-end-of-life-retail-pro-1.jpg) ![IMS](https://7523164.fs1.hubspotusercontent-na1.net/hubfs/7523164/IMS%20Logo.png) #### IMS IMS is a technology services company that has been serving the Retail Industry for over 25 years. While we specialize in serving small/medium businesses, we have also completed projects on some of the world’s biggest stages. We help businesses efficiently manage operations by improving processes, implementing unique and comprehensive integrations, and providing additional sources of data intelligence. We believe that by providing businesses with the tools, technology and insights needed to gather and analyze their data more effectively, we can help them create a competitive advantage. 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